RETURN AND REFUND POLICY

You didn’t come this far Return & Refund Policy

Effective Date: May 14, 2025

Last Updated: June 8, 2025

This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made on https://indiantextile.shop.

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1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect.

The product is unused, unwashed, and in its original packaging with all tags attached.

A return request is raised within 48 hours of delivery.

We do not accept returns for:

Size issues (please refer to our size chart before ordering)

Customized or sale/discounted items

Items reported after 48 hours of delivery

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2. How to Initiate a Return

To request a return:

Email us at help@indiantextile.shop with:

Order ID

Reason for return

Clear images of the product (if damaged/incorrect)

Or contact customer support at +91 7669110701

Our team will review your request and provide approval with a return shipping label if applicable.

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3. Return Pick-Up & Shipping

Reverse pickup is available in most serviceable pin codes.

If your area is non-serviceable for pickup, you must courier the product to our return address (provided after approval).

We will reimburse shipping charges for valid return claims (proof of courier receipt required).

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4. Refund Policy

Refunds are processed in the following cases:

Damaged, defective, or wrong item returned successfully

Order cancelled before dispatch (if prepaid)

Refund Method:

Prepaid Orders: Refunded to original payment method within 7–10 business days

COD Orders: Refunded via UPI or bank transfer after confirmation

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5. Exchange Policy

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

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6. Important Notes

Items sent to us without prior approval will not be accepted or refunded.

We reserve the right to deny returns if the product does not meet our return conditions.

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7. Need Help?

📧 help@indiantextile.shop

📞 +91 7669110701

Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

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This policy is subject to change without prior notice. Please review it before making a purchase.